Notice history

Feb 2025

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No notices reported this month

Mar 2025

Resolved
March 20, 2025 at 3:58 AM
Resolved
March 20, 2025 at 3:58 AM
All affected clients have been moved off of SG-P1-I4-A.
Identified
March 20, 2025 at 3:29 AM
Identified
March 20, 2025 at 3:29 AM
We've been able to access the system, we are now working to get the affected clients servers off and into another node.
Update
March 20, 2025 at 3:06 AM
Update
March 20, 2025 at 3:06 AM
Looks like there is an ongoing issue at the datacenter. We're attempting to access the system to asses the situation, but attempts are currently affected by the datacenter issues.
Investigating
March 20, 2025 at 2:13 AM
Investigating
March 20, 2025 at 2:13 AM
We are aware of an outage impacting SG-P1-I4-A, we are currently looking into this issue.

Emergancy Maintenance - eu-lu-p2-a6-s . eu-lu-p1-a6-s

Completed
March 18, 2025 at 6:40 PM
Completed
March 18, 2025 at 6:40 PM
Maintenance has completed successfully.
Planned
March 18, 2025 at 2:13 PM
Planned
March 18, 2025 at 2:13 PM
Our data centre partner has informed us that they installed the incorrect memory in these nodes. As a result, they will need to be rebooted to apply the correct RAM.

Migration of USE-NY Nodes: Part 2

Completed
March 18, 2025 at 5:25 PM
Completed
March 18, 2025 at 5:25 PM
The following nodes have been migrated to the new data center:
USE-NY-P6 -A8-RS, USE-NY-P5 -A8-RS, USE-NY-P13-A8-RS, USE-NY-P12-A2-RS, USE-NY-P11-A8-RS, USE-NY-P31-A2-RS, USE-NY-P9-A8-RS, USE-NY-P4-A2-RS, USE-NY-P3-A2-RS, USE-NY-P26-A2-RS, USE-NY-P22-A8-RS, USE-NY-P2-A2-RS, USE-NY-P19-A2-RS, USE-NY-P16-A2-RS, USE-NY-P10-A8-RS, USE-NY-P1-A2-RS

Maintenance has now been completed & you can use your server as normal.
Update
March 18, 2025 at 1:04 PM
In progress
March 18, 2025 at 1:04 PM
The following Nodes are now being Migrated to the new Data Center: USE-NY-P22-A8-RS, USE-NY-P2-A2-RS, USE-NY-P19-A2-RS, USE-NY-P16-A2-RS, USE-NY-P10-A8-RS, USE-NY-P1-A2-RS

Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual.
Update
March 18, 2025 at 12:24 AM
In progress
March 18, 2025 at 12:24 AM
The Following Nodes have been Migrated to the new Data Center:
USE-NY-P6 -A8-RS, USE-NY-P5 -A8-RS, USE-NY-P13-A8-RS, USE-NY-P12-A2-RS, USE-NY-P11-A8-RS, USE-NY-P31-A2-RS, USE-NY-P9-A8-RS, USE-NY-P4-A2-RS, USE-NY-P3-A2-RS, USE-NY-P26-A2-RS.

The following Nodes will be Migrated to the new Data Center Tomorrow (3.18.2025) starting at 9:00AM EST: USE-NY-P22-A8-RS, USE-NY-P2-A2-RS, USE-NY-P19-A2-RS, USE-NY-P16-A2-RS, USE-NY-P10-A8-RS, USE-NY-P1-A2-RS

We will post an update when the maintenance begins.
In progress
March 17, 2025 at 12:00 PM
In progress
March 17, 2025 at 12:00 PM
Maintenance is now in progress
Planned
March 17, 2025 at 12:00 PM
Planned
March 17, 2025 at 12:00 PM
We will be migrating the following node to a new data centre: USE-NY-P6 -A8-RS, USE-NY-P5 -A8-RS, USE-NY-P13-A8-RS, USE-NY-P12-A2-RS, USE-NY-P11-A8-RS, USE-NY-P31-A2-RS, USE-NY-P9-A8-RS, USE-NY-P4-A2-RS, USE-NY-P3-A2-RS, USE-NY-P26-A2-RS, USE-NY-P22-A8-RS, USE-NY-P2-A2-RS, USE-NY-P19-A2-RS, USE-NY-P16-A2-RS, USE-NY-P10-A8-RS, USE-NY-P1-A2-RS

The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual.

You can read our blog post for more details on the planned migrations and the reasons behind them. Here: https://www.kinetichosting.net/blog/company/planned-migrations
In progress
March 17, 2025 at 12:00 PM
In progress
March 17, 2025 at 12:00 PM
We will be migrating the following node to a new data centre: USE-NY-P6 -A8-RS, USE-NY-P5 -A8-RS, USE-NY-P13-A8-RS, USE-NY-P12-A2-RS, USE-NY-P11-A8-RS, USE-NY-P31-A2-RS, USE-NY-P9-A8-RS, USE-NY-P4-A2-RS, USE-NY-P3-A2-RS, USE-NY-P26-A2-RS, USE-NY-P22-A8-RS, USE-NY-P2-A2-RS, USE-NY-P19-A2-RS, USE-NY-P16-A2-RS, USE-NY-P10-A8-RS, USE-NY-P1-A2-RS

The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual.

You can read our blog post for more details on the planned migrations and the reasons behind them. Here: https://www.kinetichosting.net/blog/company/planned-migrations

Resolved
March 12, 2025 at 10:40 PM
Resolved
March 12, 2025 at 10:40 PM
This incident has been resolved.
Monitoring
March 12, 2025 at 8:57 PM
Monitoring
March 12, 2025 at 8:57 PM
Node is now back online after a system rebuild. We will continue to monitor the system to make sure it's stable again.
Identified
March 12, 2025 at 7:10 PM
Identified
March 12, 2025 at 7:10 PM
Update from the data center provider, a fault of some kind has been identified on the server, and they are working to rebuild the server.
Update
March 12, 2025 at 6:09 PM
Update
March 12, 2025 at 6:09 PM
The data center is actively working on the issue. Still uncertain about the cause of the outage.
Update
March 12, 2025 at 5:02 PM
Update
March 12, 2025 at 5:02 PM
We're still waiting on the data center provider for information about the outage.
Investigating
March 12, 2025 at 3:42 PM
Investigating
March 12, 2025 at 3:42 PM
We're aware of an outage on node USW-LA-P2-A2-RS. We believe this to be an issue at the data center. We're actively in contact with the data center provider to investigate.

Resolved
March 10, 2025 at 9:08 PM
Resolved
March 10, 2025 at 9:08 PM
All systems can now be reached via the panel.

We'll keep an eye over the next few hours to make sure everything is working as normal
Monitoring
March 10, 2025 at 8:10 PM
Monitoring
March 10, 2025 at 8:10 PM
We're still getting panel connection issues on:

USC-TX-P1-A2-S
USC-TX-P2-A2-S
USC-TX-P3-A2-S
USC-TX-P5-A2-S
USC-TX-P6-A2-S
USC-TX-P7-A2-S
USC-TX-P8-A2-S

Our team is looking into the error
Update
March 10, 2025 at 8:03 PM
Update
March 10, 2025 at 8:03 PM
Link to blog post: https://www.kinetichosting.net/blog/company/texas-outage-10-03-25
Resolved
March 10, 2025 at 8:03 PM
Resolved
March 10, 2025 at 8:03 PM
The systems are now back online, and responding to ping.

The outage was caused by an error with out data centre provider. We have a run down of the issue here.
Update
March 10, 2025 at 3:39 PM
Update
March 10, 2025 at 3:39 PM
It looks like the data centre still has the original data on the drives. We're currently waiting for their team to reinstall the drives into the servers to restore service.
We'll publish a detailed write-up about this incident on our blog once all systems are fully back online.
Identified
March 10, 2025 at 11:46 AM
Identified
March 10, 2025 at 11:46 AM
We had a number of systems on order with our Texas data centre partner. Due to delays, we sourced these systems from another partner and requested that our Texas partners cancel any pending orders.
Unfortunately, their billing team mistakenly terminated the wrong servers, removing systems already actively in use rather than those pending cancellation.
As soon as we identified this mistake, we contacted our representative with the provider. They're currently assisting us alongside their billing team to restore access to the affected systems.
Because these servers were mistakenly reclaimed, it's likely the drives have been wiped. However, we maintain backups of all our systems, so we'll begin restoring data immediately once the servers are back in our control.
Investigating
March 10, 2025 at 11:21 AM
Investigating
March 10, 2025 at 11:21 AM
We're looking into reports that some nodes in our Texas location can't be reached

Feb 2025

Planned Maintenance - Canada Location (CA)

Completed
February 28, 2025 at 5:32 PM
Completed
February 28, 2025 at 5:32 PM
Maintenance has completed successfully
In progress
February 28, 2025 at 4:32 PM
In progress
February 28, 2025 at 4:32 PM
Maintenance is now in progress
Planned
February 28, 2025 at 4:32 PM
Planned
February 28, 2025 at 4:32 PM
Routine maintenance will be carried out in this location. While we do not expect prolonged downtime, your server may restart without warning

Migration of USE-NY Nodes: Part 2

Completed
February 25, 2025 at 3:50 PM
Completed
February 25, 2025 at 3:50 PM
Due to outstanding circumstances. Migration has been postponed until further notice.
In progress
February 25, 2025 at 3:00 PM
In progress
February 25, 2025 at 3:00 PM
Maintenance is now in progress
Planned
February 25, 2025 at 3:00 PM
Planned
February 25, 2025 at 3:00 PM
We will be migrating the following node to a new data centre: USE-NY-P9-A8-RS, USE-NY-P4-A2-RS, USE-NY-P31-A2-RS, USE-NY-P11-A8-RS, USE-NY-P12-A2-RS, USE-NY-P13-A8-RS, USE-NY-P5 -A8-RS, and USE-NY-P6 -A8-RS

The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual.
You can read our blog post for more details on the planned migrations and the reasons behind them. Here: https://www.kinetichosting.net/blog/company/planned-migrations

Resolved
February 24, 2025 at 1:34 PM
Resolved
February 24, 2025 at 1:34 PM
This incident has been resolved.
Investigating
February 24, 2025 at 12:35 PM
Investigating
February 24, 2025 at 12:35 PM
We are currently investigating this incident.

Migration of USE-NY Nodes

Completed
February 24, 2025 at 5:05 AM
Completed
February 24, 2025 at 5:05 AM
The following nodes have been migrated to the new Data Centre:
USE-NY-P14-A2-RS, USE-NY-P15-A2-RS, USE-NY-P20-A2-RS, USE-NY-P21-A2-RS, USE-NY-P28-A2-RS, USE-NY-P30-A2-RS.

The migration has been completed.
Update
February 23, 2025 at 10:19 PM
In progress
February 23, 2025 at 10:19 PM
Nodes: USE-NY-P25-A2-RS, USE-NY-P24-A2-RS, USE-NY-P29-A2-RS, USE-NY-P18-A2-RS, and USE-NY-P17-A2-RS. Have now all been migrated. We're still working on the outstanding servers.
In progress
February 23, 2025 at 3:00 PM
In progress
February 23, 2025 at 3:00 PM
Maintenance is now in progress
Planned
February 23, 2025 at 3:00 PM
Planned
February 23, 2025 at 3:00 PM
We will be migrating the following node to a new data centre: USE-NY-P17-A6-RS, USE-NY-P18-A2-RS, USE-NY-P24-A2-RS, USE-NY-P25-A2-RS, USE-NY-P26-A2-RS, USE-NY-P29-A2-RS, USE-NY-P30-A2-RS, USE-NY-P14 -A8-RS, USE-NY-P15 -A8-RS, USE-NY-P20 -A8-RS, USE-NY-P21 -A8-RS, USE-NY-P28 -A8-RS.

The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual.
You can read our blog post for more details on the planned migrations and the reasons behind them. Here: https://www.kinetichosting.net/blog/company/planned-migrations

Resolved
February 21, 2025 at 10:47 PM
Resolved
February 21, 2025 at 10:47 PM
System appears the be stable now.
Monitoring
February 21, 2025 at 9:40 PM
Monitoring
February 21, 2025 at 9:40 PM
The node appears to be back up. We're in contact with the data center provider to try to pinpoint the cause of the outage.
Investigating
February 21, 2025 at 9:17 PM
Investigating
February 21, 2025 at 9:17 PM
We're aware of an outage on node USE-NY-P31-A2-RS. We're looking into this now

Feb 2025 to Apr 2025

Kinetic Hosting - Notice history

All systems operational

Notice history

Apr 2025

Mar 2025

Feb 2025