Kinetic Hosting - Outage on EU-NL-P10-A2-S – Incident details

All systems operational

Outage on EU-NL-P10-A2-S

Resolved
Operational
Started 20 days agoLasted 10 hours 15 minutes

Affected

Game Servers: Europe

Partial outage from 3:59 PM to 7:08 PM, Operational from 7:08 PM to 7:54 PM, Partial outage from 7:54 PM to 2:14 AM

Game Servers: Netherlands

Partial outage from 3:59 PM to 7:08 PM, Operational from 7:08 PM to 7:54 PM, Partial outage from 7:54 PM to 2:14 AM

Updates
  • Resolved
    UTC
    Resolved

    All affected client services have been moved to another node. Clients should have or will receive an email informing them about the move and possible IP changes due to it.

    We'll be continuing to work with the data center provider to get diagnostic work performed to identify the origin of the fault on the node and get it resolved.

  • Update
    UTC
    Update

    We are still waiting on a response from the data center provider. In the mean time we've been able to get the node back online and will attempt to move as many client services to another node as we are able.

  • Update
    UTC
    Update

    We've contacted the data center provider requesting an investigation into a possible hardware fault causing system instability.

    They are checking the server and we are waiting for their response.

  • Investigating
    UTC
    Investigating

    Due to reoccurring issues with the node, we're reinstating this status report and will contact the data center provider.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The node is now responding again, we'll monitor for the time being.

  • Investigating
    UTC
    Investigating

    We are aware of an outage affecting EU-NL-P10-A2-S and are currently looking into the issue.s