Notice history

Mar 2025

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May 2025

USE-NY Nodes Part Four

Completed
May 26, 2025 at 7:38 PMUTC
Completed
May 26, 2025 at 7:38 PMUTC
Maintenance has completed successfully.
Update
May 26, 2025 at 2:20 PMUTC
Update
May 26, 2025 at 2:20 PMUTC
Maintenance is now in progress.
In progress
May 26, 2025 at 2:00 PMUTC
In progress
May 26, 2025 at 2:00 PMUTC
Maintenance is now in progress
Planned
May 26, 2025 at 2:00 PMUTC
Planned
May 26, 2025 at 2:00 PMUTC
The following nodes will been migrated to the new data center: USE-NY-I1-A6-RS, USE-NY-I2-A6-RS, USE-NY-I3-A6-RS, USE-NY-I4-A6-RS, USE-NY-I5-A6-RS, USE-NY-I6-A6-RS, USE-NY-I7-A6-RS, USE-NY-I8-A6-RS

The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual.

You can read our blog post for more details on the planned migrations and the reasons behind them. Here: https://www.kinetichosting.net/blog/company/planned-migrations.

Maintenance - USE-DC-B1-I1-S and USE-P14-I1-A

Completed
May 19, 2025 at 6:28 PMUTC
Completed
May 19, 2025 at 6:28 PMUTC
The maintenance has been completed.

You should now have access to your services once more.
Planned
May 19, 2025 at 1:00 AMUTC
Planned
May 19, 2025 at 1:00 AMUTC
We have been informed by our data centre partner, that the following systems need to be moved as part of works they're carrying out: USE-DC-B1-I1-S and USE-P14-I1-A

While this is taking place, these systems will be powered down.

Apr 2025

Migration of USE-FL Nodes

Completed
April 30, 2025 at 3:52 PMUTC
Completed
April 30, 2025 at 3:52 PMUTC
The following nodes have been migrated to a new Data Center:

USE-FL-S1-A9-RS, USE-NY-P23-A8-RS, USE-FL-P1-A3-RS
You may now continue to access your server as normal.
In progress
April 30, 2025 at 2:23 PMUTC
In progress
April 30, 2025 at 2:23 PMUTC
Maintenance is now in progress
Planned
April 30, 2025 at 2:23 PMUTC
Planned
April 30, 2025 at 2:23 PMUTC
The following nodes have been migrated to the new data center: USE-FL-S1-A9-RS, USE-NY-P23-A8-RS, USE-FL-P1-A3-RS

The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual.

You can read our blog post for more details on the planned migrations and the reasons behind them. Here: https://www.kinetichosting.net/blog/company/planned-migrations.

Migration of USE-NY Nodes Part Three

Completed
April 29, 2025 at 6:45 PMUTC
Completed
April 29, 2025 at 6:45 PMUTC
The following nodes have been migrated to a new Data Center:

USE-NY-P29-A2-RS,USE-NY-P30-A2-RS, USE-NY-P7-A2-RS, USE-NY-P8-A2-RS

You may now continue to access your server as normal.
In progress
April 29, 2025 at 2:20 PMUTC
In progress
April 29, 2025 at 2:20 PMUTC
Maintenance is now in progress
Planned
April 29, 2025 at 2:20 PMUTC
Planned
April 29, 2025 at 2:20 PMUTC
The following nodes have been migrated to the new data center: USE-NY-P29-A2-RS,USE-NY-P30-A2-RS, USE-NY-P7-A2-RS, USE-NY-P8-A2-RS

The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual.

You can read our blog post for more details on the planned migrations and the reasons behind them. Here: https://www.kinetichosting.net/blog/company/planned-migrations.

Migration of USW-LA Nodes Part Two

Update
April 27, 2025 at 7:59 PMUTC
Update
April 27, 2025 at 7:59 PMUTC
The following nodes has been migrated to their new Data Center:

USW-LA-P11-A2-RS, USW-LA-P12-A2-RS, USW-LA-P13-A2-RS, USW-LA-P14-A2-RS, USW-LA-P15-A2-RS, USW-LA-S3-A9-RS, USW-LA-S4-A9-RS

You can now continue to use your server as normal.
Completed
April 27, 2025 at 7:18 PMUTC
Completed
April 27, 2025 at 7:18 PMUTC
Maintenance has completed successfully
In progress
April 27, 2025 at 2:18 PMUTC
In progress
April 27, 2025 at 2:18 PMUTC
Maintenance is now in progress
Planned
April 27, 2025 at 2:18 PMUTC
Planned
April 27, 2025 at 2:18 PMUTC
The following nodes have been migrated to the new data center: USW-LA-P11-A2-RS, USW-LA-P12-A2-RS, USW-LA-P13-A2-RS, USW-LA-P14-A2-RS, USW-LA-P15-A2-RS, USW-LA-S3-A9-RS, USW-LA-S4-A9-RS

The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual.

You can read our blog post for more details on the planned migrations and the reasons behind them. Here: https://www.kinetichosting.net/blog/company/planned-migrations

Migration of USW-LA Nodes

Completed
April 25, 2025 at 10:36 PMUTC
Completed
April 25, 2025 at 10:36 PMUTC
The servers on the following nodes have been fully migrated to the new Data Center:

USW-LA-P1-A2-RS, USW-LA-P2-A2-RS, USW-LA-P3-A2-RS, USW-LA-P4-A2-RS, USW-LA-P5-A2-RS, USW-LA-P6-A2-RS, USW-LA-P7-A2-RS

You can continue to use your normal as normal.
In progress
April 25, 2025 at 2:15 PMUTC
In progress
April 25, 2025 at 2:15 PMUTC
Maintenance is now in progress
Planned
April 25, 2025 at 2:15 PMUTC
Planned
April 25, 2025 at 2:15 PMUTC
The following nodes have been migrated to the new data center: USW-LA-P1-A2-RS, USW-LA-P2-A2-RS, USW-LA-P3-A2-RS, USW-LA-P4-A2-RS, USW-LA-P5-A2-RS, USW-LA-P6-A2-RS, USW-LA-P7-A2-RS

The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual.

You can read our blog post for more details on the planned migrations and the reasons behind them. Here: https://www.kinetichosting.net/blog/company/planned-migrations

Resolved
April 25, 2025 at 5:07 PMUTC
Resolved
April 25, 2025 at 5:07 PMUTC
After giving some time, the node seems to be stable now that it's had a board swap.
Monitoring
April 25, 2025 at 1:43 PMUTC
Monitoring
April 25, 2025 at 1:43 PMUTC
The node is online. We will continue to Monitor the nodes performance to ensure the stability.
Identified
April 25, 2025 at 6:36 AMUTC
Identified
April 25, 2025 at 6:36 AMUTC
We've now received information from the data-center provider that the motherboard in the system will have to be replaced.

This process should be done within the hour, and take no longer than two.
Update
April 25, 2025 at 3:26 AMUTC
Update
April 25, 2025 at 3:26 AMUTC
We are still waiting on an update from the data-center provider about the maintenance on the node.
Update
April 25, 2025 at 12:28 AMUTC
Update
April 25, 2025 at 12:28 AMUTC
We've been able to contact the data-center provider about the issue. They're in the process of sending a technician out to look into the outage.
Update
April 24, 2025 at 11:54 PMUTC
Update
April 24, 2025 at 11:54 PMUTC
We are currently unable to access or ping the node. We're now attempting to contact the data-center provider about the outage.
Investigating
April 24, 2025 at 11:46 PMUTC
Investigating
April 24, 2025 at 11:46 PMUTC
We are currently investigating this incident.

Mar 2025

Resolved
March 20, 2025 at 3:58 AMUTC
Resolved
March 20, 2025 at 3:58 AMUTC
All affected clients have been moved off of SG-P1-I4-A.
Identified
March 20, 2025 at 3:29 AMUTC
Identified
March 20, 2025 at 3:29 AMUTC
We've been able to access the system, we are now working to get the affected clients servers off and into another node.
Update
March 20, 2025 at 3:06 AMUTC
Update
March 20, 2025 at 3:06 AMUTC
Looks like there is an ongoing issue at the datacenter. We're attempting to access the system to asses the situation, but attempts are currently affected by the datacenter issues.
Investigating
March 20, 2025 at 2:13 AMUTC
Investigating
March 20, 2025 at 2:13 AMUTC
We are aware of an outage impacting SG-P1-I4-A, we are currently looking into this issue.

Emergancy Maintenance - eu-lu-p2-a6-s . eu-lu-p1-a6-s

Completed
March 18, 2025 at 6:40 PMUTC
Completed
March 18, 2025 at 6:40 PMUTC
Maintenance has completed successfully.
Planned
March 18, 2025 at 2:13 PMUTC
Planned
March 18, 2025 at 2:13 PMUTC
Our data centre partner has informed us that they installed the incorrect memory in these nodes. As a result, they will need to be rebooted to apply the correct RAM.

Migration of USE-NY Nodes: Part 2

Completed
March 18, 2025 at 5:25 PMUTC
Completed
March 18, 2025 at 5:25 PMUTC
The following nodes have been migrated to the new data center:
USE-NY-P6 -A8-RS, USE-NY-P5 -A8-RS, USE-NY-P13-A8-RS, USE-NY-P12-A2-RS, USE-NY-P11-A8-RS, USE-NY-P31-A2-RS, USE-NY-P9-A8-RS, USE-NY-P4-A2-RS, USE-NY-P3-A2-RS, USE-NY-P26-A2-RS, USE-NY-P22-A8-RS, USE-NY-P2-A2-RS, USE-NY-P19-A2-RS, USE-NY-P16-A2-RS, USE-NY-P10-A8-RS, USE-NY-P1-A2-RS

Maintenance has now been completed & you can use your server as normal.
Update
March 18, 2025 at 1:04 PMUTC
Update
March 18, 2025 at 1:04 PMUTC
The following Nodes are now being Migrated to the new Data Center: USE-NY-P22-A8-RS, USE-NY-P2-A2-RS, USE-NY-P19-A2-RS, USE-NY-P16-A2-RS, USE-NY-P10-A8-RS, USE-NY-P1-A2-RS

Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual.
Update
March 18, 2025 at 12:24 AMUTC
Update
March 18, 2025 at 12:24 AMUTC
The Following Nodes have been Migrated to the new Data Center:
USE-NY-P6 -A8-RS, USE-NY-P5 -A8-RS, USE-NY-P13-A8-RS, USE-NY-P12-A2-RS, USE-NY-P11-A8-RS, USE-NY-P31-A2-RS, USE-NY-P9-A8-RS, USE-NY-P4-A2-RS, USE-NY-P3-A2-RS, USE-NY-P26-A2-RS.

The following Nodes will be Migrated to the new Data Center Tomorrow (3.18.2025) starting at 9:00AM EST: USE-NY-P22-A8-RS, USE-NY-P2-A2-RS, USE-NY-P19-A2-RS, USE-NY-P16-A2-RS, USE-NY-P10-A8-RS, USE-NY-P1-A2-RS

We will post an update when the maintenance begins.
In progress
March 17, 2025 at 12:00 PMUTC
In progress
March 17, 2025 at 12:00 PMUTC
Maintenance is now in progress
Planned
March 17, 2025 at 12:00 PMUTC
Planned
March 17, 2025 at 12:00 PMUTC
We will be migrating the following node to a new data centre: USE-NY-P6 -A8-RS, USE-NY-P5 -A8-RS, USE-NY-P13-A8-RS, USE-NY-P12-A2-RS, USE-NY-P11-A8-RS, USE-NY-P31-A2-RS, USE-NY-P9-A8-RS, USE-NY-P4-A2-RS, USE-NY-P3-A2-RS, USE-NY-P26-A2-RS, USE-NY-P22-A8-RS, USE-NY-P2-A2-RS, USE-NY-P19-A2-RS, USE-NY-P16-A2-RS, USE-NY-P10-A8-RS, USE-NY-P1-A2-RS

The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual.

You can read our blog post for more details on the planned migrations and the reasons behind them. Here: https://www.kinetichosting.net/blog/company/planned-migrations
In progress
March 17, 2025 at 12:00 PMUTC
In progress
March 17, 2025 at 12:00 PMUTC
We will be migrating the following node to a new data centre: USE-NY-P6 -A8-RS, USE-NY-P5 -A8-RS, USE-NY-P13-A8-RS, USE-NY-P12-A2-RS, USE-NY-P11-A8-RS, USE-NY-P31-A2-RS, USE-NY-P9-A8-RS, USE-NY-P4-A2-RS, USE-NY-P3-A2-RS, USE-NY-P26-A2-RS, USE-NY-P22-A8-RS, USE-NY-P2-A2-RS, USE-NY-P19-A2-RS, USE-NY-P16-A2-RS, USE-NY-P10-A8-RS, USE-NY-P1-A2-RS

The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual.

You can read our blog post for more details on the planned migrations and the reasons behind them. Here: https://www.kinetichosting.net/blog/company/planned-migrations

Resolved
March 12, 2025 at 10:40 PMUTC
Resolved
March 12, 2025 at 10:40 PMUTC
This incident has been resolved.
Monitoring
March 12, 2025 at 8:57 PMUTC
Monitoring
March 12, 2025 at 8:57 PMUTC
Node is now back online after a system rebuild. We will continue to monitor the system to make sure it's stable again.
Identified
March 12, 2025 at 7:10 PMUTC
Identified
March 12, 2025 at 7:10 PMUTC
Update from the data center provider, a fault of some kind has been identified on the server, and they are working to rebuild the server.
Update
March 12, 2025 at 6:09 PMUTC
Update
March 12, 2025 at 6:09 PMUTC
The data center is actively working on the issue. Still uncertain about the cause of the outage.
Update
March 12, 2025 at 5:02 PMUTC
Update
March 12, 2025 at 5:02 PMUTC
We're still waiting on the data center provider for information about the outage.
Investigating
March 12, 2025 at 3:42 PMUTC
Investigating
March 12, 2025 at 3:42 PMUTC
We're aware of an outage on node USW-LA-P2-A2-RS. We believe this to be an issue at the data center. We're actively in contact with the data center provider to investigate.

Resolved
March 10, 2025 at 9:08 PMUTC
Resolved
March 10, 2025 at 9:08 PMUTC
All systems can now be reached via the panel.

We'll keep an eye over the next few hours to make sure everything is working as normal
Monitoring
March 10, 2025 at 8:10 PMUTC
Monitoring
March 10, 2025 at 8:10 PMUTC
We're still getting panel connection issues on:

USC-TX-P1-A2-S
USC-TX-P2-A2-S
USC-TX-P3-A2-S
USC-TX-P5-A2-S
USC-TX-P6-A2-S
USC-TX-P7-A2-S
USC-TX-P8-A2-S

Our team is looking into the error
Update
March 10, 2025 at 8:03 PMUTC
Update
March 10, 2025 at 8:03 PMUTC
Link to blog post: https://www.kinetichosting.net/blog/company/texas-outage-10-03-25
Resolved
March 10, 2025 at 8:03 PMUTC
Resolved
March 10, 2025 at 8:03 PMUTC
The systems are now back online, and responding to ping.

The outage was caused by an error with out data centre provider. We have a run down of the issue here.
Update
March 10, 2025 at 3:39 PMUTC
Update
March 10, 2025 at 3:39 PMUTC
It looks like the data centre still has the original data on the drives. We're currently waiting for their team to reinstall the drives into the servers to restore service.
We'll publish a detailed write-up about this incident on our blog once all systems are fully back online.
Identified
March 10, 2025 at 11:46 AMUTC
Identified
March 10, 2025 at 11:46 AMUTC
We had a number of systems on order with our Texas data centre partner. Due to delays, we sourced these systems from another partner and requested that our Texas partners cancel any pending orders.
Unfortunately, their billing team mistakenly terminated the wrong servers, removing systems already actively in use rather than those pending cancellation.
As soon as we identified this mistake, we contacted our representative with the provider. They're currently assisting us alongside their billing team to restore access to the affected systems.
Because these servers were mistakenly reclaimed, it's likely the drives have been wiped. However, we maintain backups of all our systems, so we'll begin restoring data immediately once the servers are back in our control.
Investigating
March 10, 2025 at 11:21 AMUTC
Investigating
March 10, 2025 at 11:21 AMUTC
We're looking into reports that some nodes in our Texas location can't be reached

Mar 2025 to May 2025

Kinetic Hosting - Notice history

All systems operational

Notice history

May 2025

Apr 2025

Mar 2025