Duration: 6 hours and 28 minutes

Affected Components: Game Servers: Netherlands

Jun 29, 21:32:59 GMT+0
Resolved - The two affected nodes have now been back online and responsive for a bit now. We got an update about what occurred with these systems. A data center technician was working on another unrelated system in the same server chassis that EU-NL-P17-A2-S and EU-NL-P18-A2-S were located on. At some point during the work being performed on the unrelated system, there was a hardware issue with the server chassis that took down the two nodes. When a reboot was attempted on the two nodes, the drives in them weren't detected by the BIOS and they couldn't boot into the OSes. A chassis replacement was performed for the systems, after which the nodes seem to be back online and responsive..

Jun 29, 15:05:00 GMT+0
Investigating - There has been an unidentified fault on EU-NL-P17-A2-S and EU-NL-P18-A2-S. We're currently in contact with the data center provider to look into the issue. We are waiting for their response..

Duration: 3 hours and 57 minutes

Affected Components: Game Servers: USA - Texas

Jun 21, 08:46:05 GMT+0
Investigating - The node USC-TX-P67-A11-S currently is experiencing an Unknown fault, making the system unresponsive. We are in contact with the Data Center provider to investigate further. .

Jun 21, 12:42:42 GMT+0
Resolved - This incident has been resolved..

Duration: 44 minutes

Affected Components: Game Servers: Germany

Jun 18, 01:36:03 GMT+0
Investigating - The following nodes are experiencing network unavailability, we are attempting to get in contact with the upstream provider to gather some more information regarding the outage. EU-DE-P33-A6-CG EU-DE-P30-A6-CG EU-DE-P45-A6-CG EU-DE-P31-A6-CG.

Jun 18, 02:19:42 GMT+0
Resolved - There was a power failure in the data center where these systems are located. Power was restored, and after some further recovery, the nodes are now back online..

Duration: 7 hours and 4 minutes

Affected Components: Game Servers: Germany

Jun 7, 04:35:00 GMT+0
Resolved - This incident has been resolved..

Jun 6, 21:31:08 GMT+0
Investigating - Our monitoring tools have flagged network issues on all Germany issues ending with -CG. This seems to be an issue upstream, we're in contact now and will let you know when we know more.

Jun 6, 23:43:54 GMT+0
Identified - We've got a status update from our data centre provider. You can track it here: <https://status.as30456.net/cmq2x8su604gvqmja741rp9r0> .

Duration: 4 minutes

Affected Components: Billing Panel

Jun 6, 21:27:49 GMT+0
Investigating - Our game panel at the moment is running slow, we're looking into it.

Jun 6, 21:31:50 GMT+0
Resolved - Game panel speed restored. .

Duration: 20 hours and 45 minutes

Affected Components: Game Servers: Australia

Jun 4, 06:00:07 GMT+0
Resolved - This incident has been resolved..

Jun 3, 21:48:40 GMT+0
Identified - The following nodes are undergoing electrical maintenance, which may lead to an unavailability of the public network access, causing issues with controlling or connecting to servers located on the impacted nodes. AUS-P11-A1-OV AUS-P12-A1-OV AUS-P16-A4-OV AUS-P17-A4-OV .

Jun 4, 07:17:10 GMT+0
Monitoring - The following nodes are undergoing electrical maintenance, which may lead to an unavailability of the public network access, causing issues with controlling or connecting to servers located on the impacted nodes. AUS-P11-A1-OV AUS-P12-A1-OV AUS-P16-A4-OV AUS-P17-A4-OV.

Jun 4, 18:33:27 GMT+0
Resolved - This incident has been resolved..

Duration: 4 days, 2 hours and 29 minutes

Affected Components: Game Servers: USA - Texas

Jun 2, 19:04:27 GMT+0
Identified - There is currently Network Instability in our Texas Location. We are currently monitoring the status of our Upstream provider, you can reference their status here for more information: <https://status.as30456.net/cmpx01z2z016tp5aw1qo3tyb2> We'll provide updates during the investigation..

Jun 3, 21:33:00 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours and 51 minutes

Affected Components: Game Servers: Germany

Jun 1, 16:30:32 GMT+0
Identified - The fault has been found at our data centre provider Hetzner. You can follow their status updates here: <https://status.hetzner.com/incident/e137770f-1312-4c6e-add2-2cc1912c622e> We'll keep you posted as we know more.

Jun 1, 20:01:33 GMT+0
Resolved - This incident has been resolved..

Jun 1, 16:10:25 GMT+0
Investigating - Our monitoring tools have dedicated packet loss on our Germany based servers. This will only impact Germany based systems ending in -H. It looks to be an issue with our upstream provider, we're waiting on word from them so can give you can update..

Duration: 2 hours and 48 minutes

Affected Components: Game Servers: USA - California

May 28, 12:32:00 GMT+0
Identified - We’ve been informed by one of our data center providers that there has been a loss in certain network connectivity, leading to degraded or interrupted network connections. The data center provider is working to get an emergency connection up to restore service. .

May 28, 15:20:26 GMT+0
Resolved - This incident has been resolved. The data center provider has been able to successfully acquire an emergency connection while the original connection outage is investigated. Once the original connection is restored it will be reinstated without any expected interruption..

Duration: 34 minutes

Affected Components: Game Servers: Netherlands

May 27, 12:56:23 GMT+0
Identified - Maintenance is now in progress..

May 27, 13:00:00 GMT+0
Identified - The followings node(s) will be migrated to a new Data Center: EU-NL-P14-A6-CG The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

May 27, 13:30:51 GMT+0
Completed - The following Node have been migrated to a new data center: EU-NL-P16-A6-CG You may now continue to use your server as normal..

Duration: 6 hours and 9 minutes

Affected Components: Client Backup Server

May 24, 16:09:16 GMT+0
Investigating - A hardware error has been flagged on one of our backup systems, causing it to become unresponsive. All new backups have been diverted to another BORG system while we investigate the error. However, if you have a backup already stored on this system, it may be inaccessible while we work on resolving the issue. We are working to get this system accessible again as quickly as possible..

May 24, 22:18:22 GMT+0
Resolved - ## System back online This backup system is now back online and accessible again. Some users who were performing actions on their backups when the system went down may have their backup status stuck. If this applies to you, please open a ticket and our team will get this corrected. ## Rundown of the issue At around **1PM BST**, our monitoring systems flagged unusually high **I/O wait** and CPU usage on this backup node. As the issue did not resolve on its own, our team began investigating possible faults on the system. While this investigation was underway, all **new backups were redirected to another backup server** to prevent new backup jobs from being affected. The high I/O wait and CPU usage continued, but there were initially no clear error logs showing the exact cause. During the investigation, the node crashed, which left the operating system in a bad state and prevented it from booting normally. Our team then booted the server into rescue mode and performed a boot repair to get the operating system back into a working state. The system has now booted successfully and is accessible again. We’ll continue to monitor the node closely and investigate the underlying storage issue that caused the original I/O problems. New backups until we're sure the system is fully stable will be directed to another backup system. But all backups are now accessible again. .

Duration: 2 hours and 35 minutes

Affected Components: Game Servers: USA - Florida

May 15, 12:00:04 GMT+0
Identified - Maintenance is now in progress..

May 15, 13:00:00 GMT+0
Identified - The following node will be Migrated to a new Data Center: USE-FL-I1-A6-S The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

May 15, 14:34:52 GMT+0
Completed - The following Node have been migrated to a new data center: USE-FL-I1-A6-S You may now continue to use your server as normal..

Duration: 13 minutes

Affected Components: Game Panel

May 10, 15:26:00 GMT+0
Identified - We're rolling out a backend upgrade to our panel. It might be down for around 30 mins.

May 10, 15:26:01 GMT+0
Identified - Maintenance is now in progress.

May 10, 15:39:17 GMT+0
Completed - Maintenance has completed successfully..

Duration: 10 hours and 38 minutes

Affected Components: Game Servers: Luxembourg

May 5, 23:59:34 GMT+0
Resolved - The data center provider has noted that the restoration of the network equipment after the cooling failure has completed..

May 5, 13:21:53 GMT+0
Identified - A cooling issue in the Luxembourg data centre has caused network equipment to verheat. As a result, some servers may be unavailable. We're in contact with our data centre patner to get this solved as quick as we can..

May 5, 17:58:25 GMT+0
Monitoring - Operation of the cooling system has been restored, and we've seen a restoration of network availability in most if not all of the affected systems. We will monitor the situation and resolve once the data center provider has completed their network equipment restoration completely..

Duration: 1 hour and 44 minutes

Affected Components: Game Servers: Poland

May 2, 15:38:25 GMT+0
Investigating - We're aware of an unidentified fault on EU-PL-P14-A4-OV. We've contacted the datacenter provider for assistance in resolving the issue, but it may be some time before we can get support with the issue. In the mean time, we are working to transfer servers off of the system to clients can continue to use their service..

May 2, 16:54:02 GMT+0
Identified - There was a delay in deploying new systems to transfer servers to. This has now been resolved and servers are now being transferred. Affected clients will receive an ticket/email informing them of the move once their server has been transferred..

May 2, 17:22:30 GMT+0
Resolved - All servers have now been transferred off the system. Affected clients will receive an email/ticket informing them of the transfer..

Duration: 2 hours and 30 minutes

Affected Components: Game Servers: Germany

May 1, 20:58:53 GMT+0
Investigating - We are aware of an outage with EU-DE-P26-A7-CGand are looking into the issue..

May 1, 21:14:41 GMT+0
Investigating - Attempts to boot the system into rescue seem unsuccessful. We are attempting to contact the datacenter provider to look further into this issue..

May 1, 22:54:51 GMT+0
Identified - A hardware failure is believed to have occurred on the system. A technician has been dispatched to swap the drive to a new system..

May 1, 23:29:07 GMT+0
Resolved - The drive has been moved to a new system. The system is now operational and should be accessible..

Duration: 1 hour and 36 minutes

Affected Components: Client Backup Server

Apr 23, 15:28:29 GMT+0
Identified - We are aware of an outage our S3 backup system. Likely causing an inability to create/access S3 based backups. A cooling issue at the data center has lead to network unavailability for the system, the provider is working on restoring the service of the system..

Apr 23, 17:04:02 GMT+0
Resolved - The network unavailability has been resolved by the data center provider..

Duration: 16 hours and 44 minutes

Affected Components: Game Servers: India

Apr 19, 15:47:19 GMT+0
Resolved - This incident has been resolved..

Apr 18, 23:02:53 GMT+0
Identified - There is an issue with our upstream provider OVH impacting network connections in our India location You can see more here: <https://network.status-ovhcloud.com/incidents/lycx4vgc89jk> We're incontact with OVH, but sadly an issue like this is out of our teams hands. .

Duration: 24 minutes

Affected Components: Game Servers: USA - Washington D.C.

Mar 29, 13:00:01 GMT+0
Identified - Maintenance is now in progress..

Mar 29, 14:00:00 GMT+0
Identified - The following Node will be migrated to a new data center: USE-DC-B9-I2-S The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Mar 29, 13:24:08 GMT+0
Completed - The following Node have been migrated to a new data center: USE-DC-B9-I2-S You may now continue to use your server as normal..

Duration: 1 hour and 23 minutes

Affected Components: Game Servers: Poland

Mar 23, 14:00:00 GMT+0
Identified - The following nodes will be Migrated to a new Data Center: EU-PL-B5-I2-OV EU-PL-B6-I2-OV EU-PL-B7-I4-OV The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Mar 23, 13:01:21 GMT+0
Identified - Maintenance is now in progress..

Mar 23, 14:23:54 GMT+0
Completed - The following nodes have been Migrated to a new Data Center: EU-PL-B5-I2-OV EU-PL-B6-I2-OV EU-PL-B7-I4-OV You may continue to use your service as normal..

Duration: 9 hours and 23 minutes

Affected Components: Game Servers: England

Mar 23, 21:37:27 GMT+0
Resolved - This incident has been resolved..

Mar 23, 12:13:58 GMT+0
Investigating - All London nodes ending is CG are currently unreachable. This is due to a network issue on our upstream provider Costmic Guard. They have issued their own status message here: <https://status.as30456.net/cmn31qz0511dmt3c6v3eht9fm> Sadly an outage like this is out of our hands, but we are in contact with cosmic guard to make sure this issue is solves as soon as possiable. If you're on a UK node that ends with S, your server will keep working as normal.

Mar 23, 15:52:17 GMT+0
Monitoring - We're seeing a restoration of network connectivity on the affected cosmic guard nodes. We've now taken the nodes out of maintenance to allow access again. Any clients experiencing issues still are encouraged to open a support ticket so we can look into and resolve any further issues..

Duration: 9 hours and 17 minutes

Affected Components: Game Servers: Germany

Mar 19, 06:12:16 GMT+0
Resolved - All client servers were relocated to a new system..

Mar 18, 20:55:00 GMT+0
Identified - While EU-DE-P5-A10-H was undergoing routine maintenance, a system failure occurred causing the node to be unable to reboot back into the OS. While working with the datacenter provider, attempts to reboot the system back into the OS failed. The system has now been booted into rescue mode and affected client server data is now being transferred to a new system. Affected clients will be notified once transfers are complete..

Duration: 6 hours and 12 minutes

Affected Components: Game Servers: USA - Washington D.C., Game Servers: Poland

Mar 16, 13:00:13 GMT+0
Identified - Maintenance is now in progress..

Mar 16, 19:11:45 GMT+0
Completed - The following nodes have been Migrated to a new Data Center: EU-PL-B1-A8-OV EU-PL-B2-A8-OV EU-PL-B3-A8-OV EU-PL-B4-A10-OV USE-DC-B6-I1-S You may continue to use your service as normal..

Mar 16, 14:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center: EU-PL-B1-A8-OV EU-PL-B2-A8-OV EU-PL-B3-A8-OV EU-PL-B4-A10-OV USE-DC-B6-I1-S The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Duration: 6 hours and 15 minutes

Affected Components: Game Servers: Germany

Mar 13, 13:00:00 GMT+0
Identified - The Following Nodes will Migrated to a new Data Center: EU-DE-B24-I11-H EU-DE-B25-I11-H EU-DE-B26-I11-H EU-DE-B27-I11-H The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Mar 13, 12:00:04 GMT+0
Identified - Maintenance is now in progress..

Mar 13, 18:14:35 GMT+0
Completed - The following nodes have been Migrated to a new Data Center: EU-DE-B24-I11-H EU-DE-B25-I11-H EU-DE-B26-I11-H EU-DE-B27-I11-H You may continue to use your service as normal..

Duration: 4 hours and 10 minutes

Affected Components: Game Servers: Germany, Game Servers: France

Mar 10, 13:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center: EU-FR-B4-I4-OV EU-FR-B6-A8-OV EU-DE-B22-I11-H EU-DE-B23-I11-H The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Mar 10, 12:00:39 GMT+0
Identified - Maintenance is now in progress..

Mar 10, 16:10:10 GMT+0
Completed - The following nodes have been Migrated to a new Data Center: EU-FR-B4-I4-OV EU-FR-B6-A8-OV EU-DE-B22-I11-H EU-DE-B23-I11-H You may continue to use your service as normal..

Duration: 3 hours and 43 minutes

Affected Components: Game Servers: Canada

Feb 28, 15:00:00 GMT+0
Identified - The following nodes are being Migrated to a new Data Center: CA-B2-A10-OV CA-B3-I7-A CA-B3-A10-OV CA-B4-I1-OV CA-B5-I1-OV The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 28, 14:59:58 GMT+0
Identified - Migrations are now in progress..

Feb 28, 18:43:00 GMT+0
Completed - The following nodes have been Migrated to a new Data Center: CA-B2-A10-OV CA-B3-I7-A CA-B3-A10-OV CA-B4-I1-OV CA-B5-I1-OV You may continue to use your server as normal..

Duration: 4 hours and 54 minutes

Affected Components: Game Servers: Canada, Game Servers: France, Game Servers: England

Feb 27, 16:00:00 GMT+0
Identified - The following nodes will be Migrated to a new Data Center: EUE-ENG-P1-A1 EUE-ENG-P8-A1-OV EUE-ENG-P17-A1-OV EUE-ENG-P18-A1-OV EUE-ENG-P22-A1-OV EU-FR-P3-A4-OV CA-P1-I1-A CA-P4-A10-OV CA-P5-A10 The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 27, 16:00:04 GMT+0
Identified - Maintenance is now in progress..

Feb 27, 20:54:14 GMT+0
Completed - The following nodes have been Migrated to a new Data Center EUE-ENG-P1-A1 EUE-ENG-P8-A1-OV EUE-ENG-P17-A1-OV EUE-ENG-P18-A1-OV EUE-ENG-P22-A1-OV EU-FR-P3-A4-OV CA-P1-I1-A CA-P4-A10-OV CA-P5-A10 You may continue to use your service as normal..

Duration: 6 hours and 42 minutes

Affected Components: Game Servers: England

Feb 25, 11:51:03 GMT+0
Resolved - Affected servers have now been restored to new systems. Clients impacted by this will, or should have already been contacted about the issue with information about possible a connection address updates..

Feb 25, 05:09:28 GMT+0
Investigating - We are currently investigating this incident..

Feb 25, 05:21:51 GMT+0
Identified - We've flagged drive issues on both nodes. We're working to restore the systems. All your data will be fine.

Duration: 50 minutes

Affected Components: Game Panel

Feb 22, 21:33:11 GMT+0
Investigating - We are currently investigating this incident..

Feb 22, 21:48:16 GMT+0
Monitoring - Panel is now loading. You might see a slow down as users reconnect. We'll be keeping an eye to make sure it remains stable.

Feb 22, 22:23:25 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours and 54 minutes

Affected Components: Game Servers: Germany, Game Servers: USA - Texas

Feb 21, 14:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center: USC-P3-I1-A EU-DE-B19-I11-H EU-DE-B20-I11-H EU-DE-B21-I11-H The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 21, 14:01:38 GMT+0
Identified - Maintenance is now in progress..

Feb 21, 20:55:20 GMT+0
Completed - The following nodes have been migrated to a new Data Center: USC-P3-I1-A EU-DE-B19-I11-H EU-DE-B20-I11-H EU-DE-B21-I11-H You may continue to use your service as normal..

Duration: 7 hours and 37 minutes

Affected Components: Game Servers: Germany

Feb 20, 14:00:02 GMT+0
Identified - Maintenance is now in progress..

Feb 20, 21:36:39 GMT+0
Completed - The following nodes have been Migrated to a new Data Center EU-DE-B15-A11-H EU-DE-B16-A11-H EU-DE-B17-A11-H EU-DE-B18-A11-H You may continue to use your service as normal..

Feb 20, 14:00:00 GMT+0
Identified - The following nodes will be Migrated to a new Data Center EU-DE-B15-A11-H EU-DE-B16-A11-H EU-DE-B17-A11-H EU-DE-B18-A11-H The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Duration: 21 minutes

Affected Components: Game Servers: Germany

Feb 20, 04:43:00 GMT+0
Identified - There is currently an outage on EU-DE-P7-A10-H. The Data Center Provider is aware of a faulty switch on the Node and is working on restoring service soon as possible..

Feb 20, 05:04:12 GMT+0
Resolved - The outage has been resolved by the Data Center Provider..

Duration: 9 hours and 28 minutes

Affected Components: Game Servers: Germany

Feb 18, 14:00:00 GMT+0
Identified - The following nodes will be Migrated to a new Data Center EU-DE-B10-I12-H EU-DE-B11-I12-H EU-DE-B13-I11-H EU-DE-B14-I11-H The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 18, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 18, 23:28:09 GMT+0
Completed - The following nodes have been migrated to a new Data Center: EU-DE-B10-I12-H EU-DE-B11-I12-H EU-DE-B13-I11-H EU-DE-B14-I11-H You may continue to use your service as normal..

Duration: 9 hours and 25 minutes

Affected Components: Game Servers: Germany

Feb 16, 14:00:00 GMT+0
Identified - The following nodes will be Migrated to a new Data Center EU-DE-B2-I11-H EU-DE-B3-I11-H EU-DE-B4-A4-H EU-DE-B9-A10-OV The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 16, 14:00:20 GMT+0
Identified - Maintenance is now in progress..

Feb 16, 23:24:38 GMT+0
Completed - The following nodes have been Migrated to a new Data Center EU-DE-B2-I11-H EU-DE-B3-I11-H EU-DE-B4-A4-H EU-DE-B9-A10-OV You may continue to use your service as normal..

Duration: 23 hours and 58 minutes

Affected Components: Game Servers: USA - California, Game Servers: Germany, Game Servers: USA - Texas

Feb 15, 14:00:00 GMT+0
Identified - The Following Nodes will be Migrated to a new Data Center: USC-B6-I8-A USW-P4-I3-A EU-DE-B7-A10-OV EU-DE-B8-A10-OV The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 15, 14:00:44 GMT+0
Identified - Maintenance is now in progress..

Feb 16, 13:58:15 GMT+0
Completed - Maintenance has completed successfully..

Duration: 6 hours and 22 minutes

Affected Components: Game Servers: Germany, Game Servers: USA - Texas

Feb 14, 14:00:00 GMT+0
Identified - The following will be Migrated to a new Data Center: usc-s1-a usc-s2-a EU-DE-B1-A8-OV EU-DE-B5-A4-OV EU-DE-B6-A10-OV The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 14, 14:01:19 GMT+0
Identified - Maintenance is now in progress..

Feb 14, 20:23:06 GMT+0
Completed - The following nodes have been migrated to a new data center: usc-s1-a usc-s2-a EU-DE-B1-A8-OV EU-DE-B5-A4-OV EU-DE-B6-A10-OV You may continue to use your service as normal..

Duration: 6 hours and 3 minutes

Affected Components: Website, Game Servers: Luxembourg, Game Servers: Canada, Game Servers: France

Feb 13, 14:01:09 GMT+0
Identified - Maintenance is now in progress..

Feb 13, 20:03:42 GMT+0
Completed - The following nodes have been migrated to a new Data Center. EU-FR-P2-A4-OV EUL-B1-I9-A CA-B3-I7-A CA-B1-A10-OV You may continue to use your service as normal..

Feb 13, 14:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center EU-FR-P2-A4-OV EUL-B1-I9-A CA-B3-I7-A CA-B1-A10-OV.

Duration: 6 hours and 19 minutes

Affected Components: Game Panel

Feb 13, 04:22:53 GMT+0
Resolved - This incident has been resolved..

Feb 12, 22:04:14 GMT+0
Investigating - We're looking into an issue with our CDN. The outage may impact some version downloads for Minecraft and Hytale..

Feb 13, 01:51:00 GMT+0
Monitoring - Issue should now be resolved. We're monitoring the issue.

Duration: 1 hour and 2 minutes

Affected Components: Game Servers: Germany

Feb 12, 07:26:40 GMT+0
Investigating - There is a current outage on the rack that EU-DE-B6-A10-OV is located on. The Data Center provider is actively looking to resolve this issue..

Feb 12, 08:28:57 GMT+0
Resolved - This incident has been resolved. You may continue to use your service as normal..

Duration: 5 hours and 29 minutes

Affected Components: Game Servers: Canada, Game Servers: England

Feb 11, 14:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center: EUE-ENG-P4-A1-OV EUE-ENG-B5-A10-OV EUE-ENG-B6-A10-OV CA-B1-I7-A The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 11, 14:00:25 GMT+0
Identified - Maintenance is now in progress..

Feb 11, 19:29:35 GMT+0
Completed - The following nodes have been migrated to a new Data Center EUE-ENG-P4-A1-OV EUE-ENG-B5-A10-OV EUE-ENG-B6-A10-OV CA-B1-I7-A You may continue to use your server as normal..

Duration: 4 hours and 14 minutes

Affected Components: Game Servers: France, Game Servers: England

Feb 10, 14:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center: EUF-B5-A1-A-MG EUF-B3-A1-A-MG EUE-ENG-B4-I1-OV EUE-ENG-B4-A10-OV The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 10, 14:00:09 GMT+0
Identified - Maintenance is now in progress..

Feb 10, 18:14:13 GMT+0
Completed - The following nodes have been migrated to a new Data Center: EUF-B5-A1-A-MG EUF-B3-A1-A-MG EUE-ENG-B4-I1-OV EUE-ENG-B4-A10-OV You may continue to use your server as normal..

Duration: 4 hours and 44 minutes

Affected Components: Game Servers: USA - California, Game Servers: France

Feb 4, 14:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center: EUF-P1-I1-A EUF-B1-I7-A USW-P1-I1-A The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 4, 14:00:07 GMT+0
Identified - Maintenance is now in progress..

Feb 4, 18:43:38 GMT+0
Completed - The following nodes has been Migrated to a new Data Center: EUF-P1-I1-A EUF-B1-I7-A USW-P1-I1-A You may now continue to use your service as normal..

Duration: 10 hours and 20 minutes

Affected Components: Game Servers: USA - California, Game Servers: Netherlands, Game Servers: France

Feb 3, 14:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center: EUN-P2-I1-A EUN-P1-I1-A EUF-B2-I7-A EUF-P1-I1-A EUF-B1-I7-A USW-P1-I1-A The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual. .

Feb 3, 14:00:20 GMT+0
Identified - Maintenance is now in progress..

Feb 4, 00:19:54 GMT+0
Completed - The following nodes have been moved to a new data center: EUN-P2-I1-A EUN-P1-I1-A EUF-B2-I7-A The following nodes will be moved on 04/02/2026 - Day, Month, Year. EUF-P1-I1-A EUF-B1-I7-A USW-P1-I1-A You may now continue to use your service as normal..

Duration: 10 minutes

Jan 30, 00:27:57 GMT+0
Investigating - We are currently investigating this incident..

Jan 30, 00:34:18 GMT+0
Monitoring - Panel is now reachable again. We're monitoring it to make sure its stable.

Jan 30, 00:37:41 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours and 30 minutes

Affected Components: Game Servers: USA - California, Game Servers: Netherlands, Game Servers: USA - Texas

Jan 24, 14:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center: EUN-P2-I1-A EUN-P1-I1-A USC-P1-I7-A USC-P2-I1-A USC-B3-I8-A USC-B4-I8-A USC-B5-I8-A USC-P2-I1-A USC-P5-I1-A USW-P1-I1-A The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Jan 24, 14:00:13 GMT+0
Identified - Maintenance is now in progress..

Jan 24, 21:30:41 GMT+0
Completed - The following nodes has been moved to a new Data Center: USC-P1-I7-A USC-P2-I1-A USC-B3-I8-A USC-B4-I8-A USC-B5-I8-A USC-P2-I1-A USC-P5-I1-A The following nodes will be migrated at a later date: USW-P1-I1-A EUN-P2-I1-A EUN-P1-I1-A You may now continue to use your service as normal..

Duration: 3 hours and 16 minutes

Affected Components: Game Servers: Netherlands

Jan 19, 13:53:59 GMT+0
Investigating - We're looking into a drive failer on EU-NL-i2-A6-S. We'll update you when we have more info.

Jan 19, 14:34:52 GMT+0
Identified - We're working to restore data to get the system back online ASAP.

Jan 19, 17:09:36 GMT+0
Resolved - The drive has been replaced. We've restore all servers we believe to have been impacted.

Duration: 4 days, 22 hours and 23 minutes

Affected Components: Game Servers: USA - Florida

Jan 16, 22:23:15 GMT+0
Investigating - We've noted an intermittent packet loss with select Florida nodes. We're looking into the issue, but it seems the issue origin is with an upstream ISP, our ability to resolve it may be limited..

Jan 19, 22:05:14 GMT+0
Monitoring - Network seems to have recovered. We'll keep monitoring to make sure it back to normal.

Jan 21, 20:45:57 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour

Affected Components: Website

Dec 26, 09:36:00 GMT+0
Identified - Our knowlabse and blog pages might be unavailable while we carry out upgrade on the services.

Dec 26, 09:36:01 GMT+0
Identified - Maintenance is now in progress.

Dec 26, 10:36:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 hour

Affected Components: Game Panel

Dec 17, 16:45:00 GMT+0
Identified - We're rolling out a large update to our game panel. This may mean you can't access your panel for around 10 to 20 minutes..

Dec 17, 16:45:01 GMT+0
Identified - Maintenance is now in progress.

Dec 17, 17:45:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 9 hours and 12 minutes

Affected Components: Game Servers: USA - Texas

Dec 8, 15:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center: USC-TX-P24-A6-CG USC-TX-P18-A6-CG USC-TX-P17-A6-CG USC-TX-P16-A6-CG USC-TX-P14-A6-CG USC-TX-P12-A6-CG USC-TX-P11-A6-CG The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Dec 8, 15:00:09 GMT+0
Identified - Maintenance is now in progress..

Dec 9, 00:12:04 GMT+0
Completed - The following nodes have been migrated to a new Data Center: USC-TX-P24-A6-CG USC-TX-P18-A6-CG USC-TX-P17-A6-CG USC-TX-P16-A6-CG USC-TX-P14-A6-CG USC-TX-P12-A6-CG USC-TX-P11-A6-CG You may now continue to use your service as normal..