Kinetic Hosting - Drive instability on USE-DC-P118-A6-CG – Incident details

All systems operational

Drive instability on USE-DC-P118-A6-CG

Resolved
Partial outage 1 %
Started 14 days agoLasted 2 hours 21 minutes

Affected

Game Servers: North America

Partial outage from 3:30 AM to 5:52 AM

Game Servers: USA - Washington D.C.

Partial outage from 3:30 AM to 5:52 AM

Updates
  • Resolved
    UTC
    Resolved

    All servers have now been moved to other nodes while we look into the drive temperature issue. Affected clients should/well get an email informing them of the possible IP change due to the transfers

  • Identified
    UTC
    Identified

    We were notified of a self test failure on the drive installed in USE-DC-P118-A6-CG due to high temperatures.

    Out an abundance of caution we will be moving servers on the node to another system while we try to work with the data center provider to identify the cause of the high temperatures.

    While servers are being moved, they will be inaccessible.