Kinetic Hosting - Looking into packet loss issues on our DC network – Incident details

All systems operational

Looking into packet loss issues on our DC network

Resolved
Operational
Started 12 months agoLasted about 6 hours

Affected

Game Servers: North America

Degraded performance from 6:41 PM to 1:07 AM

Game Servers: USA - Washington D.C.

Degraded performance from 6:41 PM to 1:07 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update

    Fix is now being rolled out to all our DC nodes.

  • Identified
    UTC
    Identified

    Issue is coming from the DNS resolver. Our team are now looking into a fix.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.