Kinetic Hosting - Looking outage on USE-FL-P4-A8-RS – Incident details

All systems operational

Looking outage on USE-FL-P4-A8-RS

Resolved
Operational
Started over 1 year agoLasted about 17 hours

Affected

Game Servers: North America

Partial outage from 11:46 PM to 5:07 PM

Game Servers: USA - Florida

Partial outage from 11:46 PM to 5:07 PM

Updates
  • Resolved
    UTC
    Resolved

    After giving some time, the node seems to be stable now that it's had a board swap.

  • Monitoring
    UTC
    Monitoring

    The node is online. We will continue to Monitor the nodes performance to ensure the stability.

  • Identified
    UTC
    Identified

    We've now received information from the data-center provider that the motherboard in the system will have to be replaced.

    This process should be done within the hour, and take no longer than two.

  • Update
    UTC
    Update

    We are still waiting on an update from the data-center provider about the maintenance on the node.

  • Update
    UTC
    Update

    We've been able to contact the data-center provider about the issue. They're in the process of sending a technician out to look into the outage.

  • Update
    UTC
    Update

    We are currently unable to access or ping the node. We're now attempting to contact the data-center provider about the outage.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.