Kinetic Hosting - Outage on USE-FL-P19-A11-S – Incident details

Outage on USE-FL-P19-A11-S

ResolvedPartial outage 2%3 hours 50 minutes

Affected

Game Servers: North America

Partial outage from 4:06 PM to 7:56 PM

Game Servers: USA - Florida

Partial outage from 4:06 PM to 7:56 PM

  • ResolvedUTC

    The data center partner performed a power drain and component reseat on the node, it's now booting into the OS and accessible gain.

  • UpdateUTC

    The node appears to be remotely inaccessible. We have contacted the data center partner to look into the issue and identify the cause.

  • InvestigatingUTC

    We are aware of an outage affecting USE-FL-P19-A11-S, the node isn't responding to attempts to power cycle. We are looking into the cause.