Kinetic Hosting - Outage on EU-NL-P10-A2-S – Incident details

All systems operational

Show current status

Outage on EU-NL-P10-A2-S

Resolved10 hours 15 minutes

Affected

Game Servers: Europe

Partial outage from 3:59 PM to 7:08 PM, Operational from 7:08 PM to 7:54 PM, Partial outage from 7:54 PM to 2:14 AM

Game Servers: Netherlands

Partial outage from 3:59 PM to 7:08 PM, Operational from 7:08 PM to 7:54 PM, Partial outage from 7:54 PM to 2:14 AM

  • ResolvedUTC

    All affected client services have been moved to another node. Clients should have or will receive an email informing them about the move and possible IP changes due to it.

    We'll be continuing to work with the data center provider to get diagnostic work performed to identify the origin of the fault on the node and get it resolved.

  • UpdateUTC

    We are still waiting on a response from the data center provider. In the mean time we've been able to get the node back online and will attempt to move as many client services to another node as we are able.

  • UpdateUTC

    We've contacted the data center provider requesting an investigation into a possible hardware fault causing system instability.

    They are checking the server and we are waiting for their response.

  • InvestigatingUTC

    Due to reoccurring issues with the node, we're reinstating this status report and will contact the data center provider.

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    The node is now responding again, we'll monitor for the time being.

  • InvestigatingUTC

    We are aware of an outage affecting EU-NL-P10-A2-S and are currently looking into the issue.s