Duration: 24 minutes

Affected Components: Game Servers: USA - Washington D.C.

Mar 29, 13:00:01 GMT+0
Identified - Maintenance is now in progress..

Mar 29, 14:00:00 GMT+0
Identified - The following Node will be migrated to a new data center: USE-DC-B9-I2-S The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Mar 29, 13:24:08 GMT+0
Completed - The following Node have been migrated to a new data center: USE-DC-B9-I2-S You may now continue to use your server as normal..

Duration: 1 hour and 23 minutes

Affected Components: Game Servers: Poland

Mar 23, 14:00:00 GMT+0
Identified - The following nodes will be Migrated to a new Data Center: EU-PL-B5-I2-OV EU-PL-B6-I2-OV EU-PL-B7-I4-OV The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Mar 23, 13:01:21 GMT+0
Identified - Maintenance is now in progress..

Mar 23, 14:23:54 GMT+0
Completed - The following nodes have been Migrated to a new Data Center: EU-PL-B5-I2-OV EU-PL-B6-I2-OV EU-PL-B7-I4-OV You may continue to use your service as normal..

Duration: 9 hours and 23 minutes

Affected Components: Game Servers: England

Mar 23, 21:37:27 GMT+0
Resolved - This incident has been resolved..

Mar 23, 12:13:58 GMT+0
Investigating - All London nodes ending is CG are currently unreachable. This is due to a network issue on our upstream provider Costmic Guard. They have issued their own status message here: <https://status.as30456.net/cmn31qz0511dmt3c6v3eht9fm> Sadly an outage like this is out of our hands, but we are in contact with cosmic guard to make sure this issue is solves as soon as possiable. If you're on a UK node that ends with S, your server will keep working as normal.

Mar 23, 15:52:17 GMT+0
Monitoring - We're seeing a restoration of network connectivity on the affected cosmic guard nodes. We've now taken the nodes out of maintenance to allow access again. Any clients experiencing issues still are encouraged to open a support ticket so we can look into and resolve any further issues..

Duration: 9 hours and 17 minutes

Affected Components: Game Servers: Germany

Mar 19, 06:12:16 GMT+0
Resolved - All client servers were relocated to a new system..

Mar 18, 20:55:00 GMT+0
Identified - While EU-DE-P5-A10-H was undergoing routine maintenance, a system failure occurred causing the node to be unable to reboot back into the OS. While working with the datacenter provider, attempts to reboot the system back into the OS failed. The system has now been booted into rescue mode and affected client server data is now being transferred to a new system. Affected clients will be notified once transfers are complete..

Duration: 6 hours and 12 minutes

Affected Components: Game Servers: USA - Washington D.C., Game Servers: Poland

Mar 16, 13:00:13 GMT+0
Identified - Maintenance is now in progress..

Mar 16, 19:11:45 GMT+0
Completed - The following nodes have been Migrated to a new Data Center: EU-PL-B1-A8-OV EU-PL-B2-A8-OV EU-PL-B3-A8-OV EU-PL-B4-A10-OV USE-DC-B6-I1-S You may continue to use your service as normal..

Mar 16, 14:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center: EU-PL-B1-A8-OV EU-PL-B2-A8-OV EU-PL-B3-A8-OV EU-PL-B4-A10-OV USE-DC-B6-I1-S The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Duration: 6 hours and 15 minutes

Affected Components: Game Servers: Germany

Mar 13, 13:00:00 GMT+0
Identified - The Following Nodes will Migrated to a new Data Center: EU-DE-B24-I11-H EU-DE-B25-I11-H EU-DE-B26-I11-H EU-DE-B27-I11-H The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Mar 13, 12:00:04 GMT+0
Identified - Maintenance is now in progress..

Mar 13, 18:14:35 GMT+0
Completed - The following nodes have been Migrated to a new Data Center: EU-DE-B24-I11-H EU-DE-B25-I11-H EU-DE-B26-I11-H EU-DE-B27-I11-H You may continue to use your service as normal..

Duration: 4 hours and 10 minutes

Affected Components: Game Servers: Germany, Game Servers: France

Mar 10, 13:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center: EU-FR-B4-I4-OV EU-FR-B6-A8-OV EU-DE-B22-I11-H EU-DE-B23-I11-H The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Mar 10, 12:00:39 GMT+0
Identified - Maintenance is now in progress..

Mar 10, 16:10:10 GMT+0
Completed - The following nodes have been Migrated to a new Data Center: EU-FR-B4-I4-OV EU-FR-B6-A8-OV EU-DE-B22-I11-H EU-DE-B23-I11-H You may continue to use your service as normal..

Duration: 3 hours and 43 minutes

Affected Components: Game Servers: Canada

Feb 28, 15:00:00 GMT+0
Identified - The following nodes are being Migrated to a new Data Center: CA-B2-A10-OV CA-B3-I7-A CA-B3-A10-OV CA-B4-I1-OV CA-B5-I1-OV The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 28, 14:59:58 GMT+0
Identified - Migrations are now in progress..

Feb 28, 18:43:00 GMT+0
Completed - The following nodes have been Migrated to a new Data Center: CA-B2-A10-OV CA-B3-I7-A CA-B3-A10-OV CA-B4-I1-OV CA-B5-I1-OV You may continue to use your server as normal..

Duration: 4 hours and 54 minutes

Affected Components: Game Servers: Canada, Game Servers: France, Game Servers: England

Feb 27, 16:00:00 GMT+0
Identified - The following nodes will be Migrated to a new Data Center: EUE-ENG-P1-A1 EUE-ENG-P8-A1-OV EUE-ENG-P17-A1-OV EUE-ENG-P18-A1-OV EUE-ENG-P22-A1-OV EU-FR-P3-A4-OV CA-P1-I1-A CA-P4-A10-OV CA-P5-A10 The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 27, 16:00:04 GMT+0
Identified - Maintenance is now in progress..

Feb 27, 20:54:14 GMT+0
Completed - The following nodes have been Migrated to a new Data Center EUE-ENG-P1-A1 EUE-ENG-P8-A1-OV EUE-ENG-P17-A1-OV EUE-ENG-P18-A1-OV EUE-ENG-P22-A1-OV EU-FR-P3-A4-OV CA-P1-I1-A CA-P4-A10-OV CA-P5-A10 You may continue to use your service as normal..

Duration: 6 hours and 42 minutes

Affected Components: Game Servers: England

Feb 25, 11:51:03 GMT+0
Resolved - Affected servers have now been restored to new systems. Clients impacted by this will, or should have already been contacted about the issue with information about possible a connection address updates..

Feb 25, 05:09:28 GMT+0
Investigating - We are currently investigating this incident..

Feb 25, 05:21:51 GMT+0
Identified - We've flagged drive issues on both nodes. We're working to restore the systems. All your data will be fine.

Duration: 50 minutes

Affected Components: Game Panel

Feb 22, 21:33:11 GMT+0
Investigating - We are currently investigating this incident..

Feb 22, 21:48:16 GMT+0
Monitoring - Panel is now loading. You might see a slow down as users reconnect. We'll be keeping an eye to make sure it remains stable.

Feb 22, 22:23:25 GMT+0
Resolved - This incident has been resolved..

Duration: 6 hours and 54 minutes

Affected Components: Game Servers: Germany, Game Servers: USA - Texas

Feb 21, 14:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center: USC-P3-I1-A EU-DE-B19-I11-H EU-DE-B20-I11-H EU-DE-B21-I11-H The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 21, 14:01:38 GMT+0
Identified - Maintenance is now in progress..

Feb 21, 20:55:20 GMT+0
Completed - The following nodes have been migrated to a new Data Center: USC-P3-I1-A EU-DE-B19-I11-H EU-DE-B20-I11-H EU-DE-B21-I11-H You may continue to use your service as normal..

Duration: 7 hours and 37 minutes

Affected Components: Game Servers: Germany

Feb 20, 14:00:02 GMT+0
Identified - Maintenance is now in progress..

Feb 20, 21:36:39 GMT+0
Completed - The following nodes have been Migrated to a new Data Center EU-DE-B15-A11-H EU-DE-B16-A11-H EU-DE-B17-A11-H EU-DE-B18-A11-H You may continue to use your service as normal..

Feb 20, 14:00:00 GMT+0
Identified - The following nodes will be Migrated to a new Data Center EU-DE-B15-A11-H EU-DE-B16-A11-H EU-DE-B17-A11-H EU-DE-B18-A11-H The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Duration: 21 minutes

Affected Components: Game Servers: Germany

Feb 20, 04:43:00 GMT+0
Identified - There is currently an outage on EU-DE-P7-A10-H. The Data Center Provider is aware of a faulty switch on the Node and is working on restoring service soon as possible..

Feb 20, 05:04:12 GMT+0
Resolved - The outage has been resolved by the Data Center Provider..

Duration: 9 hours and 28 minutes

Affected Components: Game Servers: Germany

Feb 18, 14:00:00 GMT+0
Identified - The following nodes will be Migrated to a new Data Center EU-DE-B10-I12-H EU-DE-B11-I12-H EU-DE-B13-I11-H EU-DE-B14-I11-H The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 18, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 18, 23:28:09 GMT+0
Completed - The following nodes have been migrated to a new Data Center: EU-DE-B10-I12-H EU-DE-B11-I12-H EU-DE-B13-I11-H EU-DE-B14-I11-H You may continue to use your service as normal..

Duration: 9 hours and 25 minutes

Affected Components: Game Servers: Germany

Feb 16, 14:00:00 GMT+0
Identified - The following nodes will be Migrated to a new Data Center EU-DE-B2-I11-H EU-DE-B3-I11-H EU-DE-B4-A4-H EU-DE-B9-A10-OV The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 16, 14:00:20 GMT+0
Identified - Maintenance is now in progress..

Feb 16, 23:24:38 GMT+0
Completed - The following nodes have been Migrated to a new Data Center EU-DE-B2-I11-H EU-DE-B3-I11-H EU-DE-B4-A4-H EU-DE-B9-A10-OV You may continue to use your service as normal..

Duration: 23 hours and 58 minutes

Affected Components: Game Servers: USA - California, Game Servers: Germany, Game Servers: USA - Texas

Feb 15, 14:00:00 GMT+0
Identified - The Following Nodes will be Migrated to a new Data Center: USC-B6-I8-A USW-P4-I3-A EU-DE-B7-A10-OV EU-DE-B8-A10-OV The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 15, 14:00:44 GMT+0
Identified - Maintenance is now in progress..

Feb 16, 13:58:15 GMT+0
Completed - Maintenance has completed successfully..

Duration: 6 hours and 22 minutes

Affected Components: Game Servers: Germany, Game Servers: USA - Texas

Feb 14, 14:00:00 GMT+0
Identified - The following will be Migrated to a new Data Center: usc-s1-a usc-s2-a EU-DE-B1-A8-OV EU-DE-B5-A4-OV EU-DE-B6-A10-OV The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 14, 14:01:19 GMT+0
Identified - Maintenance is now in progress..

Feb 14, 20:23:06 GMT+0
Completed - The following nodes have been migrated to a new data center: usc-s1-a usc-s2-a EU-DE-B1-A8-OV EU-DE-B5-A4-OV EU-DE-B6-A10-OV You may continue to use your service as normal..

Duration: 6 hours and 3 minutes

Affected Components: Website, Game Servers: Luxembourg, Game Servers: Canada, Game Servers: France

Feb 13, 14:01:09 GMT+0
Identified - Maintenance is now in progress..

Feb 13, 20:03:42 GMT+0
Completed - The following nodes have been migrated to a new Data Center. EU-FR-P2-A4-OV EUL-B1-I9-A CA-B3-I7-A CA-B1-A10-OV You may continue to use your service as normal..

Feb 13, 14:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center EU-FR-P2-A4-OV EUL-B1-I9-A CA-B3-I7-A CA-B1-A10-OV.

Duration: 6 hours and 19 minutes

Affected Components: Game Panel

Feb 13, 04:22:53 GMT+0
Resolved - This incident has been resolved..

Feb 12, 22:04:14 GMT+0
Investigating - We're looking into an issue with our CDN. The outage may impact some version downloads for Minecraft and Hytale..

Feb 13, 01:51:00 GMT+0
Monitoring - Issue should now be resolved. We're monitoring the issue.

Duration: 1 hour and 2 minutes

Affected Components: Game Servers: Germany

Feb 12, 07:26:40 GMT+0
Investigating - There is a current outage on the rack that EU-DE-B6-A10-OV is located on. The Data Center provider is actively looking to resolve this issue..

Feb 12, 08:28:57 GMT+0
Resolved - This incident has been resolved. You may continue to use your service as normal..

Duration: 5 hours and 29 minutes

Affected Components: Game Servers: Canada, Game Servers: England

Feb 11, 14:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center: EUE-ENG-P4-A1-OV EUE-ENG-B5-A10-OV EUE-ENG-B6-A10-OV CA-B1-I7-A The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 11, 14:00:25 GMT+0
Identified - Maintenance is now in progress..

Feb 11, 19:29:35 GMT+0
Completed - The following nodes have been migrated to a new Data Center EUE-ENG-P4-A1-OV EUE-ENG-B5-A10-OV EUE-ENG-B6-A10-OV CA-B1-I7-A You may continue to use your server as normal..

Duration: 4 hours and 14 minutes

Affected Components: Game Servers: France, Game Servers: England

Feb 10, 14:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center: EUF-B5-A1-A-MG EUF-B3-A1-A-MG EUE-ENG-B4-I1-OV EUE-ENG-B4-A10-OV The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 10, 14:00:09 GMT+0
Identified - Maintenance is now in progress..

Feb 10, 18:14:13 GMT+0
Completed - The following nodes have been migrated to a new Data Center: EUF-B5-A1-A-MG EUF-B3-A1-A-MG EUE-ENG-B4-I1-OV EUE-ENG-B4-A10-OV You may continue to use your server as normal..

Duration: 4 hours and 44 minutes

Affected Components: Game Servers: USA - California, Game Servers: France

Feb 4, 14:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center: EUF-P1-I1-A EUF-B1-I7-A USW-P1-I1-A The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Feb 4, 14:00:07 GMT+0
Identified - Maintenance is now in progress..

Feb 4, 18:43:38 GMT+0
Completed - The following nodes has been Migrated to a new Data Center: EUF-P1-I1-A EUF-B1-I7-A USW-P1-I1-A You may now continue to use your service as normal..

Duration: 10 hours and 20 minutes

Affected Components: Game Servers: USA - California, Game Servers: Netherlands, Game Servers: France

Feb 3, 14:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center: EUN-P2-I1-A EUN-P1-I1-A EUF-B2-I7-A EUF-P1-I1-A EUF-B1-I7-A USW-P1-I1-A The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual. .

Feb 3, 14:00:20 GMT+0
Identified - Maintenance is now in progress..

Feb 4, 00:19:54 GMT+0
Completed - The following nodes have been moved to a new data center: EUN-P2-I1-A EUN-P1-I1-A EUF-B2-I7-A The following nodes will be moved on 04/02/2026 - Day, Month, Year. EUF-P1-I1-A EUF-B1-I7-A USW-P1-I1-A You may now continue to use your service as normal..

Duration: 10 minutes

Jan 30, 00:27:57 GMT+0
Investigating - We are currently investigating this incident..

Jan 30, 00:34:18 GMT+0
Monitoring - Panel is now reachable again. We're monitoring it to make sure its stable.

Jan 30, 00:37:41 GMT+0
Resolved - This incident has been resolved..

Duration: 7 hours and 30 minutes

Affected Components: Game Servers: USA - California, Game Servers: Netherlands, Game Servers: USA - Texas

Jan 24, 14:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center: EUN-P2-I1-A EUN-P1-I1-A USC-P1-I7-A USC-P2-I1-A USC-B3-I8-A USC-B4-I8-A USC-B5-I8-A USC-P2-I1-A USC-P5-I1-A USW-P1-I1-A The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Jan 24, 14:00:13 GMT+0
Identified - Maintenance is now in progress..

Jan 24, 21:30:41 GMT+0
Completed - The following nodes has been moved to a new Data Center: USC-P1-I7-A USC-P2-I1-A USC-B3-I8-A USC-B4-I8-A USC-B5-I8-A USC-P2-I1-A USC-P5-I1-A The following nodes will be migrated at a later date: USW-P1-I1-A EUN-P2-I1-A EUN-P1-I1-A You may now continue to use your service as normal..

Duration: 3 hours and 16 minutes

Affected Components: Game Servers: Netherlands

Jan 19, 13:53:59 GMT+0
Investigating - We're looking into a drive failer on EU-NL-i2-A6-S. We'll update you when we have more info.

Jan 19, 14:34:52 GMT+0
Identified - We're working to restore data to get the system back online ASAP.

Jan 19, 17:09:36 GMT+0
Resolved - The drive has been replaced. We've restore all servers we believe to have been impacted.

Duration: 4 days, 22 hours and 23 minutes

Affected Components: Game Servers: USA - Florida

Jan 16, 22:23:15 GMT+0
Investigating - We've noted an intermittent packet loss with select Florida nodes. We're looking into the issue, but it seems the issue origin is with an upstream ISP, our ability to resolve it may be limited..

Jan 19, 22:05:14 GMT+0
Monitoring - Network seems to have recovered. We'll keep monitoring to make sure it back to normal.

Jan 21, 20:45:57 GMT+0
Resolved - This incident has been resolved..

Duration: 41 minutes

Affected Components: Game Servers: Germany

Jan 5, 13:43:30 GMT+0
Investigating - We are currently investigating this incident..

Jan 5, 14:24:06 GMT+0
Resolved - Issue was caused by a fuse blowing blowing on the rack. The fault and the fuse have been fixed/replaced .

Duration: 5 hours and 6 minutes

Affected Components: Game Servers: USA - Texas

Jan 3, 03:15:28 GMT+0
Resolved - This incident has been resolved..

Jan 2, 22:09:41 GMT+0
Investigating - We've detected an outage with USC-TX-P32-A11-S, attempts to reboot the system have failed. We're currently attempting to contact the data center provider to look into this issue..

Jan 2, 22:44:05 GMT+0
Monitoring - The system is now back online and we are monitoring..

Duration: 17 hours and 9 minutes

Affected Components: Game Servers: USA - Texas

Dec 29, 00:10:01 GMT+0
Identified - Clients are now being moved onto a new node. Just before the drive transplant was to take place, the data center provider found a fault with a RAM module. That module has now been replaced and the system is online again. As a precaution we are still moving clients off the of the system, and will monitor it to try to catch any other issues that may exist. Affected clients will get an email and ticket opened notifying them of their server being transferred and an IP change due to the transfer. Anyone using a subdomain won't notice any changes in their connection address and should be able to continue connecting as usual..

Dec 29, 00:43:42 GMT+0
Resolved - All client servers have now been transferred off of TX-P58. Everyone affected will get an email and ticket in the billing portal notifying them about the transfer..

Dec 28, 17:13:17 GMT+0
Investigating - The data center provider has been unable to identify faulty hardware causing this outage. They've said they will do a chassis swap of the hardware as another step of troubleshooting..

Dec 28, 19:51:06 GMT+0
Investigating - We're currently waiting on the data center provider to diagnose and resolve the hardware issue. Due to their delay we've asked for the drives to be transferred to another system to allow for us to migrate client data off. We've been told that the earliest they will be able to complete the request and update us is December 29, 01:00 UTC..

Dec 28, 23:29:24 GMT+0
Investigating - We were able to get this issue pushed up in priority. The chassis replacement has taken place, but the system is still having trouble booting. We are now working to getting the drives in an other system to transfer client servers off into another node..

Dec 28, 07:34:58 GMT+0
Investigating - We've detected an outage with USC-TX-P58-A11-S, attempts to reboot the system have failed. We're currently attempting to contact the data center provider to look into this issue..

Dec 28, 09:29:00 GMT+0
Investigating - The data center provider has found the system to be stuck in a reboot loop. They are attempting to diagnose possible hardware faults..

Duration: 1 hour

Affected Components: Website

Dec 26, 09:36:00 GMT+0
Identified - Our knowlabse and blog pages might be unavailable while we carry out upgrade on the services.

Dec 26, 09:36:01 GMT+0
Identified - Maintenance is now in progress.

Dec 26, 10:36:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 46 minutes

Affected Components: Game Servers: USA - Texas

Dec 24, 15:19:19 GMT+0
Resolved - Issue solved. System is back online.

Dec 24, 12:33:22 GMT+0
Investigating - We're looking into an issue on node: USC-TX-P58-A11-S.

Duration: 1 hour

Affected Components: Game Panel

Dec 17, 16:45:00 GMT+0
Identified - We're rolling out a large update to our game panel. This may mean you can't access your panel for around 10 to 20 minutes..

Dec 17, 16:45:01 GMT+0
Identified - Maintenance is now in progress.

Dec 17, 17:45:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 9 hours and 12 minutes

Affected Components: Game Servers: USA - Texas

Dec 8, 15:00:00 GMT+0
Identified - The following nodes will be migrated to a new Data Center: USC-TX-P24-A6-CG USC-TX-P18-A6-CG USC-TX-P17-A6-CG USC-TX-P16-A6-CG USC-TX-P14-A6-CG USC-TX-P12-A6-CG USC-TX-P11-A6-CG The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Dec 8, 15:00:09 GMT+0
Identified - Maintenance is now in progress..

Dec 9, 00:12:04 GMT+0
Completed - The following nodes have been migrated to a new Data Center: USC-TX-P24-A6-CG USC-TX-P18-A6-CG USC-TX-P17-A6-CG USC-TX-P16-A6-CG USC-TX-P14-A6-CG USC-TX-P12-A6-CG USC-TX-P11-A6-CG You may now continue to use your service as normal..

Duration: 3 hours and 12 minutes

Affected Components: Game Servers: Netherlands

Nov 28, 20:52:34 GMT+0
Investigating - We're aware of an outage affecting EU-NL-B4-I1-S, we are currently looking into the issue..

Nov 28, 21:16:33 GMT+0
Investigating - We are currently in contact with the data center provider to try to diagnose the root of the outage..

Nov 28, 21:40:37 GMT+0
Monitoring - Seems network connectivity has been restored, we're waiting on a response from the data center provider for more information about the outage. We'll mark this incident as operational and monitor for now..

Nov 28, 22:13:48 GMT+0
Identified - We've heard back from the data center provider. There was a fault on the network switch the node is connected to. Temporary redundancy has been enabled and maintenance is being scheduled to fix the faulty switch..

Nov 29, 00:04:23 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 34 minutes

Affected Components: Game Panel, Game Servers: England

Nov 21, 15:00:00 GMT+0
Identified - The following nodes will be migrated to a new data center: EUE-ENG-B2-A10-OV EUE-ENG-B3-A10-OV EUE-ENG-B4-A10-OV EUE-ENG-B5-A10-OV EUE-ENG-B6-A10-OV The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Nov 21, 15:21:10 GMT+0
Identified - Maintenance is now in progress..

Nov 21, 17:55:13 GMT+0
Completed - The following Nodes have been Migrated to a new Data Center: EUE-ENG-B2-A10-OV EUE-ENG-B3-A10-OV The Following nodes will be Migrated to a new Data Center at a later date: EUE-ENG-B4-A10-OV EUE-ENG-B5-A10-OV EUE-ENG-B6-A10-OV You may continue to use your server as normal..

Duration: 3 hours and 54 minutes

Affected Components: Game Servers: France, Game Servers: England

Nov 11, 15:00:10 GMT+0
Identified - Maintenance is now in progress..

Nov 11, 18:54:29 GMT+0
Completed - The following nodes have been migrated to a new Data Center: EU-FR-B2-I1-OV EU-FR-B3-A10-OV EU-FR-B7-A8-OV EU-FR-B1-A1-OV EU-FR-P5-A1-OV EUE-ENG-B1-I1-OV You may now continue to use your server as normal.

Nov 11, 15:00:00 GMT+0
Completed - The following nodes will be migrated to a new Data Center: EU-FR-B2-I1-OV EU-FR-B3-A10-OV EU-FR-B7-A8-OV EU-FR-B1-A1-OV EU-FR-P5-A1-OV EUE-ENG-B1-I1-OV The planned migrations will be carried out in batches. Your server will be inaccessible for a maximum of 30 minutes, though most servers are expected to be offline for only about 5 minutes. Once migrated, servers will have a new IP address. If you use a subdomain, you won’t notice any changes and can continue connecting as usual..

Duration: 1 hour and 30 minutes

Affected Components: Game Servers: USA - Washington D.C.

Nov 7, 10:00:00 GMT+0
Identified - Our data center provider has noted a hardware fault with a RAM module in USE-P15-I1-A and has scheduled maintenance to replace it. During this time USE-P15-I1-A will be inaccessible, and any servers hosted on it will be taken offline for the duration of the scheduled maintenance..

Nov 7, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 7, 11:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 days, 20 hours and 28 minutes

Affected Components: Game Servers: Germany, Game Servers: USA - Washington D.C., Game Servers: USA - Texas, Game Servers: England

Nov 2, 21:06:16 GMT+0
Monitoring - The upstream provider has noted a stabilization in traffic and are continuing to monitor the situation..

Nov 2, 10:30:00 GMT+0
Investigating - We are currently witnessing an increase in latency spikes on select nodes. We are in contact with the data center provider to to investigate and resolve the issue..

Nov 2, 16:15:26 GMT+0
Identified - The data center provider is still working to mitigate packet loss issues..

Nov 7, 06:57:50 GMT+0
Resolved - This incident has been resolved after a period of monitoring..

Duration: 1 hour and 6 minutes

Affected Components: Game Servers: USA - Washington D.C., Game Servers: USA - Texas, Game Servers: England

Oct 7, 05:10:32 GMT+0
Identified - There was an network incident with the data center provider. We're attempting to work with them to get the service restored..

Oct 7, 05:37:58 GMT+0
Monitoring - The impacted systems should now be accessible again. We'll continue to monitor for now..

Oct 7, 06:16:34 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 5 minutes

Affected Components: Game Servers: USA - Washington D.C.

Sep 30, 17:59:47 GMT+0
Resolved - This incident has been resolved..

Sep 30, 15:55:08 GMT+0
Investigating - We are currently investigating this incident..

Sep 30, 16:00:21 GMT+0
Monitoring - Servers are now responding. We're monitoring the issue.

Duration: 4 hours and 34 minutes

Affected Components: Website, Billing Panel

Sep 17, 14:41:51 GMT+0
Investigating - In the next 24 to 48 hours, Kinetic Hosting will be migrating all of its domains from [kinetichosting.net](http://kinetichosting.net) to [kinetichosting.com](http://kinetichosting.com). The move is not expected to cause any prolonged downtime, but users may experience a short period where panels and sites are unreachable This ONLY impacts our main website, news page, status pages, billing panel, and knowledgebase. The game panel is not impact nore are any client subdomains.

Sep 17, 19:15:26 GMT+0
Resolved - Billing and main website has now been moved over to .com.

Duration: 24 minutes

Affected Components: Game Servers: Germany

Sep 12, 16:41:40 GMT+0
Identified - Today our team flagged an error with the CPU on **EU-DE-P5-A10-H**. The fault with the CPU led to fluctuating clock speeds, causing poor performance for servers on the node. To minimize the impact on clients, all users will be moved starting now. For most of you, this won’t cause any issues apart from a small restart, but you may find your IP address has changed..

Sep 12, 17:06:10 GMT+0
Resolved - This incident has been resolved..

Duration: 25 minutes

Affected Components: Game Servers: Germany

Sep 6, 14:55:30 GMT+0
Investigating - Today our team flagged an error with the CPU on **EU-DE-P5-A10-H**. The fault with the CPU led to fluctuating clock speeds, causing poor performance for servers on the node. To minimize the impact on clients, all users will be moved starting now. For most of you, this won’t cause any issues apart from a small restart, but you may find your IP address has changed. ---.

Sep 6, 15:20:16 GMT+0
Resolved - All impacted client servers have now been moved off of **EU-DE-P5-A10-H**. Those without a subdomain on their server will have noticed a change in Connection Address for their server, be sure to update your players to the new address if so..

Duration: 6 hours and 25 minutes

Affected Components: Game Servers: USA - Washington D.C.

Aug 31, 20:10:11 GMT+0
Identified - Fix is now being rolled out to all our DC nodes. .

Aug 31, 18:41:37 GMT+0
Investigating - We are currently investigating this incident..

Aug 31, 20:04:08 GMT+0
Identified - Issue is coming from the DNS resolver. Our team are now looking into a fix..

Aug 31, 23:01:35 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 1, 01:07:06 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 56 minutes

Affected Components: Game Servers: Germany

Aug 27, 04:45:05 GMT+0
Resolved - This incident has been resolved..

Aug 27, 02:49:10 GMT+0
Identified - We have been made aware of a network outage affecting EU-DE-P6-A10-H and EU-DE-B4-A4-H. We've been notified by our datacenter provider of a network hardware fault on their end, and they are working to restore service..

Aug 27, 03:17:52 GMT+0
Resolved - This incident has been resolved..

Aug 27, 03:35:47 GMT+0
Identified - After the datacenter marked the issue as resolved, another fault has been identified in the network hardware. They're back to working on identifying and resolving the outage.

Aug 27, 04:11:21 GMT+0
Monitoring - The datacenter provider has marked the issue as resolved again. We'll monitor for a bit..

Affected Components: Game Servers: Luxembourg, Game Servers: Netherlands

Jun 11, 22:34:05 GMT+0
Resolved - We're currently experiencing a network disruption due to an issue with our data centre partner affecting both our Netherlands and Luxembourg locations. This may cause high ping or full disconnects on affected nodes. .

Jun 11, 23:35:29 GMT+0
Resolved - This incident has been resolved..

Duration: 17 hours and 21 minutes

Affected Components: Game Servers: USA - Florida

Apr 24, 23:46:03 GMT+0
Investigating - We are currently investigating this incident..

Apr 24, 23:54:07 GMT+0
Investigating - We are currently unable to access or ping the node. We're now attempting to contact the data-center provider about the outage..

Apr 25, 00:28:23 GMT+0
Investigating - We've been able to contact the data-center provider about the issue. They're in the process of sending a technician out to look into the outage..

Apr 25, 03:26:18 GMT+0
Investigating - We are still waiting on an update from the data-center provider about the maintenance on the node..

Apr 25, 17:07:25 GMT+0
Resolved - After giving some time, the node seems to be stable now that it's had a board swap..

Apr 25, 06:36:31 GMT+0
Identified - We've now received information from the data-center provider that the motherboard in the system will have to be replaced. This process should be done within the hour, and take no longer than two..

Apr 25, 13:43:13 GMT+0
Monitoring - The node is online. We will continue to Monitor the nodes performance to ensure the stability. .