Kinetic Hosting - Issues with SG-P4-A2-OV – Incident details

Affected client servers have now been moved to another system. Impacted clients should have/will receive an email notifying them of possible IP changes due to being migrated.

We are still working to move affected client servers to another system.

While attempting to do so earlier, we encountered many issues attempting to keep the system stable enough to perform recovery work, while going back and forth with the data center provider about the true cause of the outage.

We were eventually able to get a chassis swap performed by a data center technician on the downed system to get it back online, allowing us to properly implement our normal recovery procedures and move affected clients off the system as a precaution.

Attempts to get support from the data center provider have been, unfruitful to say the least. But we've since been able to access the system again, and are currently working to get affected client data moved to another system.