Kinetic Hosting - Connectivity Issues In London Locaion – Incident details

All systems operational

Connectivity Issues In London Locaion

Resolved
Partial outage 50 %
Started 4 months agoLasted about 9 hours

Affected

Game Servers: Europe

Partial outage from 12:13 PM to 3:52 PM, Operational from 3:52 PM to 9:37 PM

Game Servers: England

Partial outage from 12:13 PM to 3:52 PM, Operational from 3:52 PM to 9:37 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We're seeing a restoration of network connectivity on the affected cosmic guard nodes. We've now taken the nodes out of maintenance to allow access again.

    Any clients experiencing issues still are encouraged to open a support ticket so we can look into and resolve any further issues.

  • Investigating
    UTC
    Investigating

    All London nodes ending is CG are currently unreachable. This is due to a network issue on our upstream provider Costmic Guard. They have issued their own status message here: https://status.as30456.net/cmn31qz0511dmt3c6v3eht9fm

    Sadly an outage like this is out of our hands, but we are in contact with cosmic guard to make sure this issue is solves as soon as possiable.

    If you're on a UK node that ends with S, your server will keep working as normal