Kinetic Hosting - Network Outage for EU-NL-B4-I1-S – Incident details

All systems operational

Network Outage for EU-NL-B4-I1-S

Resolved
Operational
Started 11 months agoLasted 3 hours 11 minutes

Affected

Game Servers: Europe

Partial outage from 8:52 PM to 9:40 PM, Operational from 9:40 PM to 12:04 AM

Game Servers: Netherlands

Partial outage from 8:52 PM to 9:40 PM, Operational from 9:40 PM to 12:04 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We've heard back from the data center provider. There was a fault on the network switch the node is connected to. Temporary redundancy has been enabled and maintenance is being scheduled to fix the faulty switch.

  • Monitoring
    UTC
    Monitoring

    Seems network connectivity has been restored, we're waiting on a response from the data center provider for more information about the outage.

    We'll mark this incident as operational and monitor for now.

  • Update
    UTC
    Update

    We are currently in contact with the data center provider to try to diagnose the root of the outage.

  • Investigating
    UTC
    Investigating

    We're aware of an outage affecting EU-NL-B4-I1-S, we are currently looking into the issue.